Senior Technical Support Specialist

Augusta, Maine, United States | Information Technology | Full-time


Office of Information Technology

Senior Technical Support Specialist


OPEN:  May 21, 2020

CLOSING: June 5, 2020


The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees through a wide variety of program areas for the State of Maine. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.  

The State of Maine is in the process of upgrading its core network infrastructure to the latest Cisco systems. This technology advancement will bring the State of Maine to a state-of-the-art network infrastructure. 



The Office of Information Technology is seeking a senior technical professional who is highly proficient in Cisco LAN/WAN networking with further experience in a Cisco centric data center.  The selected individual will join as a contributing team member with other network experts and will assist in engineering, installing, and maintaining State of Maine’s enterprise networks.   


Technical duties include:

  • Evaluating, developing and implementing policies defining enterprise level load balancing toolsets including F5 and Radware systems
  • Evaluating, developing and implementing policies defining enterprise level Cisco’s Identity Service Engine (ISE) environments.  Possess prior experience in Cisco DNA center or Cisco Prime infrastructure.
  • Monitoring and reacting to network alerts and security flags.
  • Engineer, maintain, troubleshoot all aspects of Cisco wired and wireless networks.
  • Engineering Data Center, WLAN, WAN, MAN and LAN topology designs.
  • Overseeing network performance through monitoring through various monitoring systems and DNA Center.
  • Handle work such as generating, installing, enhancing, diagnosing, correcting, and maintaining network operations and related systems software for an enterprise-level network.
  • Provide supervisory and leadership skills and establish development opportunities for technical personnel as well as provide administrative and vendor support.
  • Provide key technical knowledge and offer suggestions to other team players and senior IT advice to our leaders to inform best practices and decision-making.
  • Lead technical teams to achieve network solutions for a wide variety of customer needs.

To be successful the selected candidate must be highly trained and experienced in Cisco routing, switching and management systems, be able to solve complex network issues, provide sound judgement and analysis, and offer viable solutions.  This role requires an understanding of networking performance management/capacity planning, hardware and software configurations, integrations, and all facets of implementation.

Work is performed under limited supervision.  This position is in Augusta.  The Network Services Group requires 24x7 hardware support.  This requires the position to be on-call in a rotation format.



  • Have fun and work with an outstanding team of IT professionals – you will share knowledge and you will learn about the most complex IT systems in the state of Maine.
  • Solve problems and use your skills to contribute directly to solutions that make a difference.
  • Engage on projects and work with IT program needs that require Cisco wired and wireless capabilities.
  • Perform a full range of system administration functions from design, acquire, configure, install, monitor, and maintain State of Maine Load Balancing environment
  • Perform a full range of system administration functions from design, acquire, configure, install, monitor, and maintain Cisco routed networks and switch fabric as well as Cisco Identity Service Engine (ISE), DNA Center and Stealthwatch.
  • Share technical knowledge about Cisco switches and routers and other data communication software and hardware. This includes data center hardware and software.
  • Develop complex reports and provide solutions to current network slowness or crashes.
  • Develop and maintain configuration standards, documentation of network devices, including servicing and upgrading of equipment. 
  • Create and maintain overall network topologies and makes appropriate changes when design changes.



We need a candidate who can deliver and contribute as a positive team player, a person who understands system associated security risks, and can make decisions to effectively improve work performance levels.  We need a person willing to develop others and who will take the extra steps to make sure quality work is delivered, on time and every time.



Eight (8) years of programming experience and/or analysis, design, and configuration of complex wireless communication systems.  A Master’s Degree in Computer Science may be substituted for one (1) year of programming experience or for one (1) year of analysis, design, and configuration of complex wireless communication systems.

Hiring preference for candidates with current Cisco Certifications in network operations and management, Certifications in load balancing technologies, and possess 4 or more years’ experience in maintaining large enterprise networks.


JOB CLASS CODE:  0871     PAY GRADE:  29   SALARY: $59,134.40 - $80,246.40/annually*

*Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus



The value of State’s share of Employee’s Retirement:  14.47% of salary for BU positions.  The value of State-paid Dental Insurance:  $14.31 biweekly. The value* of State-paid Health Insurance:


  • Level 1: 100% State Contribution (employee pays nothing):   $461.75 biweekly
  • Level 2: 95% State Contribution (employee pays 5%):             $438.66 biweekly
  • Level 3: 90% State Contribution (employee pays 10%):           $415.58biweekly
  • Level 4: 85% State Contribution (employee pays 15%):           $392.49 biweekly


*The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.