Executive Director for Client and Infrastructure Services (Public Service Manager III) AGENCY PROMOTION ONLY

Augusta, Maine, United States | Information Technology | Full-time


Office of Information Technology

Public Service Manager III – Executive Director for Client and Infrastructure Services

(Agency Promotion Only)


Code: MH36                     Pay Grade: 36 – $83,969.60 - $115,502.40/annually*

                                                         *Includes a 10% recruitment and retention salary adjustment

OPEN:  May 15, 2020

CLOSES:  May 29, 2020



The Executive Director for Client and Infrastructure Services provides oversight, leadership, and direction for networking, voice, help desk, client technologies, hosting, data centers, state radio network, and support for many broad-based, commercial applications serving the executive branch. Reporting to the Chief Information Officer, the ED supervises the multiple directors that provide direct oversight to the areas within Client and Infrastructure Services.

The Executive Director is a leader capable of implementing organizational change, specifically in the areas of improving culture, service, and process. The ED will be involved in directional decisions regarding traditional, in-house service delivery versus newer managed models and ensuring the State of Maine agencies receive maximized quality and value. The ED will work closely with state agencies to ensure their needs are being met and their voice is heard by all of IT.



  • A ten-year combination of experience, education, and training in management of operations and service delivery.  Specific qualifications include:
  • Proven ability to manage a large services organization, including ability to plan, prioritize, direct, and evaluate the operations of a complex organization on behalf of its customers.
  • Proven ability to work well with partner organizations.
  • Proven ability to set goals and manage measurable key performance indicators.
  • Proven ability to manage operational budgets effectively, looking always to increase service effectiveness while reducing costs.
  • Proven ability to apply best practices to process-based service delivery and pursue continual improvement.
  • Demonstrated record of staff mentorship and professional development advocacy.
  • Proven ability to communicate effectively, both orally and in writing.  
  • Proven ability to resolve interpersonal conflicts and build strong effective teams. 
  • Proven ability to work in a matrix style environment.




The value of State’s share of Employee’s Retirement:  19.27% of salary for BU positions.  The value of State-paid Dental Insurance:  $14.31 biweekly.  The value* of State-paid Health Insurance:


  • Level 1: 100% State Contribution (employee pays nothing):  $461.75 biweekly
  • Level 2: 95% State Contribution (employee pays 5%):  $438.66 biweekly
  • Level 3: 90% State Contribution (employee pays 10%):  $415.58 biweekly
  • Level 4:  85% State Contribution (employee pays 15%):  $392.49 biweekly


*The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.