Senior Technical Support Specialist - Network Services Physical\Outside Plant

Augusta, ME 04330, USA | Information Technology | Full-time


Office of Information Technology

Senior Technical Support Specialist

Network Services Physical\Outside Plant


OPEN:  September 14, 2020

CLOSES:  September 28, 2020


Are you looking for a career where you can make a difference?  Do you enjoy working in a team environment?  Most importantly do you want to live, work, and play in the beautiful State of Maine? 



The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees.  OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.



The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine.  These technologies are dependent upon a robust, redundant and highly architected fiber optic network for which this position will be responsible for.  This is a complex position that demands technical, communication, documentation and collaboration skills.  Work is performed under limited supervision and is often performed in outside or industrial environments.  Position is based in Augusta.



This position is responsible for managing the construction and maintenance of the State of Maine’s plant infrastructure.  This position will be responsible for designing detailed engineering plans, costs and schedules related to projects.  Success in this position will require the ability to engineer innovative solutions to engineering problems.  An in-depth understanding about outside plant construction techniques, issues related to fiber networking, routing, and network management are essential to this position.



You will have a chance to show off your skills, and work in a collaborative team environment with highly skilled technical and business-minded individuals. You will have opportunities to grow, develop, and learn new skills as we advance to newly developing technologies. You will be working in an environment that cares about people and in a place where we enjoy our work.  You will be expected to manage your work at the highest technical level with a professional image and limited supervision.



  • Protect essential State of Maine Infrastructure from damage by monitoring and responding to scheduled and emergency “Dig Safe” requests.
  • Represent State of Maine, Network Services in all agency move projects ensuring all telecom needs are accounted for.
  • Design and develop interior and exterior cabling plants as required.
  • Design and develop voice and network equipment spaces to include support infrastructure such as uninterrupted power supply, cooling and generator systems.
  • Oversee, plan and coordinate the work of telecom electrical and wiring sub-contractors.
  • Document and maintain all essential aspects of the State of Maine’s physical plant infrastructure.



(These are required to successfully perform the work assigned)

  • Ability to manage and oversee multiple projects/activities simultaneously.
  • Ability to support advanced troubleshooting and problem resolution techniques.
  • Ability to communicate effectively both verbally and in writing at the technical and non-technical level.
  • Ability to perform research and make recommendations to management.
  • Ability to perform work requiring lifting and/or physical exertion.
  • Ability to serve in a support role to multiple teams.
  • Knowledge, understanding and application of basic electrical and electronic theory and the practical application of electrical and electronic principles and practices.
  • Knowledge, understanding and application of the configuration, operation and integration of information technology equipment and systems.
  • Knowledge and understanding of, and ability to use specialized electronic test equipment used in the IT environment.
  • Knowledge and proper application of IT hardware, firmware and software standards as developed and published by official standards bodies and institutions.
  • Knowledge of wireless, microwave and WLAN equipment and systems, and the ability to evaluate, specify, procure, deploy, program, configure, operate and maintain such equipment and systems.
  • Ability to effectively comprehend and apply technical publications, equipment and systems manuals and instructions.
  • Ability to read, understand and apply electrical and electronic schematic diagrams, notes and support documentation.
  • Ability to read, understand, evaluate, and apply technical publications, specifications, application notes and engineering criteria of electrical and electronic hardware, equipment and systems.
  • Ability to read, understand, evaluate and effectively critique blueprints, drawings, plans and other technical documents as they relate to the IT environment.
  • Ability to develop internal IT standards in the support of IT equipment and systems deployment.
  • Ability to effectively evaluate situations and conditions in the field and to make appropriate and effective routine and "on-the-fly" decisions, as necessary.
  • Ability to use CAD in support of the design of IT infrastructure within State owned and leased buildings and properties.
  • Ability to provide technical and general input to RFP development and publication, and to effectively evaluate resultant proposals in the selection of contracted goods and services.
  • Ability to use hand tools in the deployment of IT equipment and systems.
  • Ability to effectively direct and manage subordinate employees and contracted services in the completion of tasks and projects.
  • Ability to effectively consult with and provide liaison to agency customer representatives.



  • Eight (8) years of a combination of related post-secondary, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.  Related technology experience includes programming and/or analysis, design, and configuration of one or more of the following: complex network, database, server, radio, telephone, physical plant, infrastructure or wireless communication systems.


Preference will be given to individuals who have knowledge and experience with any or all of the following in an enterprise environment:

-Physical or Outside Plant Engineering


Maine State Government is an Equal Opportunity/Affirmative Action Employer.  


We provide reasonable accommodations to qualified individuals with disabilities upon request. Only U.S. Citizens or aliens who have a legal right to permanently work in the United States are eligible for employment.   We cannot sponsor applicants requiring work visas.  Resume’ and Cover Letter must be submitted by: 


JOB CLASS CODE: 0871          PAY GRADE: 29         SALARY:   $59,130.24 - $80,251.60/annually*

*Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus



The value of State’s share of Employee’s Retirement:  14.11% of salary for BU positions.  The value of State-paid Dental Insurance:  $14.60 biweekly.  The value* of State-paid Health Insurance:


  • Level 1:  100% State Contribution (employee pays nothing):  $470.99biweekly
  • Level 2:    95% State Contribution (employee pays 5%):  $447.44 biweekly
  • Level 3:    90% State Contribution (employee pays 10%):  $423.89 biweekly
  • Level 4:      85% State Contribution (employee pays 15%):  $400.34 biweekly


*The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.