System Section Manager

Augusta, Maine, United States | Office of Information Technology | Full-time


Office of Information Technology

System Section Manager

Client Technology Services


OPENS: September 2, 2021

CLOSING: September 23, 2021




The Systems Section Manager position is an exciting opportunity within the Office of Information Technology (OIT) Client Technology Services. You will join a highly functioning team in pursuit of a meaningful mission to enhance our customer-centric culture and to deliver high quality IT services to the clients. You are committed to exemplifying MaineIT’s core values of customer focus, accountability, responsiveness, and empathy in every aspect of your day.

The role will require an experienced professional who enjoys working with clients, developing team members, and leading client technology services and projects to successful outcomes. This role will supervise highly technical team(s) providing exceptional information technology support for all areas of state government their branches, agencies, stakeholders, and the citizens of Maine.

The position will report to the Director of Client Technology Services and will work collaboratively to enhance and improve technical to business processes by sharing technical knowledge and skills with others, applying a focus on customer service, using best practices with modern technologies, providing leadership and guidance to the operational and technical client technology teams. 


About the position:

This role requires an experienced professional who loves technology, seeks to be an effective technology leader, but not be a hands-on-technical lead.  We seek a candidate who will manage, develop, and encourage the teams to use problem-solving skills to resolve issues, and apply consistency to best practices, while also fostering an environment of agility to address areas that require change.

This role carries the responsibility for daily client technology operations and oversees teams with their planning. This role will provide guidance, establish accountability measures for workflows, and deliver logical plans and recommendations to the director, IT leaders, clients, and stakeholders with a degree of consulting for projects.


What you will be doing:

  • Oversee client technology daily operations and work with the IT teams and stakeholders.
  • Listen to clients, understand their goals and challenges, and guide them through technology planning.
  • Lead agency clients through established processes for IT planning, assist with the IT budget, technology decisions, and make recommendations to assist the senior leaders with decision making.
  • Ensure services align and clients are satisfied. Make sure that service challenges are resolved effectively.
  • Mentor team members through their big picture thinking, approach to clients, professional communication, general day-to-day questions and celebrate successes


Expected qualities:

  • Strong inter-personal skills - enjoy relating with staff & clients and leading through situations to a resolution of success.
  • Exceptional intelligence - seeing the big picture and breaking that down into a plan, and execution of plans to an outcome.
  • Leadership through example, goal setting, performance planning, and mentoring that demonstrates a commitment to IT careers and personal growth.
  • Ability to flourish in a fast-paced environment and meet tight deadlines.
  • Aptitude for working with technology, understanding the IT business, and leading diverse IT initiatives with a positive approach to achieve successful outcomes.


Technical qualifications and skills:   

  • Solid understanding of all aspects of a Microsoft based infrastructure from a client services delivery model and in support of shared services.
  • Experience delivering IT service with technology teams and in supervising technical professionals with diverse IT skills and experiences.
  • Experience in IT planning, designing environments, making recommendations, budgeting for replacements, and advising on new upgrades or IT needs to enhance service delivery.
  • A solid track record of progressive career growth in the technical field.
  • Experience in a technical call center, build center, data center and implementation to cloud service and automated technology is strongly desired.
  • Exceptional communication and management skills to lead IT teams responsible for delivering excellence in client technology services.
  • Ability to create reports, present ideas in a logical and convincing manner, create presentations with automated tools such as Visio, Crystal Reports, Project Planning, or other software communication tools.
  • Assist in the development, maintenance, implementation, and changes to SLA’s.
  • Ensure targets outlined by the SLA and KPI’s are achieved.
  • Continue to grow and mature Knowledge Centered Support implementation in the organization.
  • Ensure a complete inventory of all hardware and software is maintained and liaise with vendors when software license audits are requested.
  • Knowledgeable in technology and capable to assist team members with training and development that leads to career pathways for growth opportunities.
  • Leadership skills, ability to provide sound judgment, and effectively provide guidance to establish excellence in client technology services and building a highly functioning team.
  • Properly manage and develop staff performance and productivity levels, and identify opportunities for improvements, engage your team in a positive manner to reach workflow efficiencies.


Minimum Qualifications: Ten (10) years data processing/telecommunication system experience including at least six (6) year’s experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience -OR- a related Bachelor’s Degree and 6 years data processing/telecommunication system experience including at least four (4) year’s experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience -OR- a related Master’s Degree and four (4) years data processing/telecommunication system experience including at least two (2) year’s experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience.



Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter and current resume.

Resume’ and Cover Letter must be submitted in order to be considered for an interview.   Application deadline: September 23, 2021


Why work for the State of Maine?



JOB CLASS CODE: 0385 POSITION: 004200284 PAY GRADE: 31 - ($68,224.00 - $92,913.60/yr.)*

   *Includes a 10% recruitment and retention salary adjustment.



The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 13.16% of employee’s pay towards retirement; and, depending on the employee’s annual pay, at least 85% ($412.23) of health insurance premiums (more information is available here). Participation in the Health Premium Credit Program can decrease the employee’s cost of health insurance by 5%.


*Maine State Government is an Equal Opportunity employer.  We celebrate diversity and are  committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.