Information System Support Specialist II

Augusta, Maine, United States | Office of Information Technology | Full-time



Office of Information Technology

Information System Support Specialist II - Computing Infrastructure & Services





You are a talented individual who understands working with a technical team and are driven toward success.  You focus on value and repeatability; you know that what you build today must work tomorrow.  You enjoy clearing hurdles as you strive for excellence.  If this describes you, we want you on our TEAM!


OPENS: October 04, 2021

CLOSING: October 22, 2021



The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees.  OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.



The Office of Information Technology is seeking a Information System Support Specialist with experience in Microsoft 365, Active Directory Administration and File System Management.  The Team within the Office of Information Technology offers professional and technical hosting and enterprise services to agencies.  The Team resides within the Computing Infrastructure & Services Group, which supports a wide range of applications utilizing Windows Server, Microsoft 365, Microsoft Teams, Microsoft Endpoint Configuration Manager, Microsoft System Center Operations Manager, Directory Services, SQL Server, IIS, SharePoint and other COTS products. Work is performed under supervision. This position is in Augusta. The CIS Group requires 24x7 server support.  This requires the position to be on-call in a rotation format. 




  • O365 Administration (manage user’s properties, manage user’s multi factor authentication and user views)
  • Performs a full range of system administration functions to control systems, efficiency within Active Directory, all aspects of File/Print Services, Microsoft 365 and Windows Server Operating Systems
  • Maintains Active Directory preferences
  • Assists with Microsoft System Center Operations Manager administration and support
  • Assists with Microsoft Endpoint Configuration Manager administration and support
  • Manage file storage permissions
  • Responsible for troubleshooting and resolving basic issues
  • Respond to help desk escalations
  • Assists with Hardware and software upgrades
  • Implement, develop, support, build, configure, and maintain Windows Server environments within a VMWare ESXi environment or physical




  • Experience with O365 in a corporate environment
  • Experience in Microsoft Windows Server Administration, to include Server 2016, 2019 operating systems and newer
  • Experience working to resolve problems or in implementing new solutions
  • Experience using a ticket management system for work prioritization and daily workload management
  • Experience with VMware
  • Experience with active directory GPO’s
  • Experience with Active Directory
  • Experience with PowerShell
  • Experience with Microsoft Endpoint Configuration Manager
  • Experience with Microsoft System Center Operations Manager
  • Ability to develop and manage user-oriented computing activities
  • Ability to develop and coordinate training programs
  • Ability to work on multiple projects/activities simultaneously
  • Ability to work with DNS/DHCP and Infoblox
  • Ability to communicate effectively
  • Ability to support OneDrive
  • Ability to write clearly and effectively
  • Ability to troubleshoot and solve basic technical computer problems
  • Ability to perform research and make recommendations to management on technical computer issues
  • Ability to perform work requiring lifting and/or physical exertion may be required
  • Knowledge of Kerberos authentication
  • Knowledge of proper computer system data security/backup procedures.
  • Knowledge to manage business processes



A minimum of 3 years of a combination of related post-secondary education, technical certifications, or technology related work experience.  Related training, internship experience etc. may be credited as related experience on a month-per-month basis.


Preference will be given to candidates with the following:

Experience performing system administration functions in a LAN/WAN environment -OR- a Degree from an accredited educational institution in computer information systems or a directly related field.



Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter and current resume.


Resume’ and Cover Letter must be submitted in order to be considered for an interview.   Application deadline: October 22, 2021


Why work for the State of Maine?



JOB CLASS CODE: 0931 POSITION: 030004466 PAY GRADE: 26 - ($48,942.40 - $65,998.40/yr.)*

   *Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus



The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 13.16% of employee’s pay towards retirement; and, depending on the employee’s annual pay, at least 85% ($412.23) of health insurance premiums (more information is available here). Participation in the Health Premium Credit Program can decrease the employee’s cost of health insurance by 5%.


*Maine State Government is an Equal Opportunity employer.  We celebrate diversity and are  committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.