Information System Support Specialist II

Augusta, Maine, United States | Office of Information Technology | Full-time


Office of Information Technology

Information System Support Specialist II - Radio Operations




OPEN FOR RECRUITMENT: October 05, 2021

CLOSES:  October 19, 2021


You are a talented professional who is driven toward success.  You are a go-getter, always seeking ways to expand your knowledge, and encourage others to do the same.  You enjoy clearing hurdles as you strive for excellence.  If this describes you, we want you on our TEAM!!



The Office of Information Technology’s Radio Operations is seeking a highly motivated Information System Support Specialist II to join us in maintaining our high standards in our MSCommNet System operations. The Radio Services Team supports several State of Maine Agencies with P25 Digital trunked Two-Way radio communications, Public Safety Vehicle upfits and many other tasks. You will work with a dynamic team of highly talented staff providing support for all daily operations. Work may involve frequent communications with The Agencies, and the ability to collaborate in a team environment is critical to this role.


ABOUT THE JOB DETAILS:                                                                                         

Information System Support Specialist II is responsible for Advanced Technical Services in daily operations, maintenance and troubleshooting of Communications issues. Work is performed under limited supervision.



You will have an opportunity to participate in all phases of support, maintenance and troubleshooting of communications and technology issues for Public Safety agencies.  You will be exposed to several different platforms, facing different challenges every day.   This position is stationed in Augusta, but  other locations and work options may exist. This position does require some statewide travel in support of the MSCommNet system.



You will be a member of a team providing support for several State of Maine agencies, including Department of Public Safety, Department of Inland Fisheries and Wildlife, Department of Marine Resources, Department of Conservation, Department of Corrections and the Department of Transportation to mention a few.   You will be conducting analysis and working collaboratively in resolving issues within these Agencies, facilitating projects and more.


Preference will be given to individuals with experience in public safety communications systems, Digital radio and dispatch systems. Experience with Two-Way communications & testing equipment will also be considered.



A minimum of 3 years of a combination of related post-secondary education, technical certifications, or technology related work experience.  Related training, internship experience etc. may be credited as related experience on a month-per-month basis. 


*Special preference will be given to candidates with experience in the following:

Performing system administration functions in a LAN/WAN environment -OR- an Associate’s Degree -OR- a Bachelor’s Degree from an accredited educational institution in computer information systems or directly related field.



Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter and current resume.


Resume’ and Cover Letter must be submitted in order to be considered for an interview.   Application deadline: October 19, 2021


Why work for the State of Maine?



JOB CLASS CODE: 0931 POSITION: 033003311 PAY GRADE: 23 - ($48,942.40 - $65,998.40/yr.)*

   *Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus



The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 13.16% of employee’s pay towards retirement; and, depending on the employee’s annual pay, at least 85% ($412.23) of health insurance premiums (more information is available here). Participation in the Health Premium Credit Program can decrease the employee’s cost of health insurance by 5%.


*Maine State Government is an Equal Opportunity employer.  We celebrate diversity and are  committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.