Technical Support Specialist

Augusta, Maine, United States | Office of Information Technology | Full-time


Office of Information Technology

Technical Support Specialist

Network Services


OPEN FOR RECRUITMENT: April 28, 2021 – May 12, 2021

You are a talented individual who understands working with a technical team and enjoys contributing to meaningful work that leads to success.  You focus on value and repeatability; you know that what you build today must work tomorrow.  You enjoy clearing hurdles as you strive for excellence and quality work.  If this describes you, we want you on our TEAM!!



 About Us:                                                               

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees.  OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies and citizens.  We are a highly technical and professional team who enjoys playing with wires, circuits, and CISCO systems.  We like to make IT Work!



What will you do? This position requires technical interaction with routers, switches, load balancers, UPS, VOIP systems and other networked devices.

  • Install, configure, and maintain WLAN, WAN, MAN and LAN hardware.
  • Daily use of Cisco DNA center, Identity Service Engine, Radware & F5 load balancers.
  • Network diagnostics using wire captures, Cisco Stealthwatch, SolarWinds Network Management tools.
  • Diagnose complex network issues across Layers 1,2 & 3 while working the OSI model. Provide complex network reports to management (i.e. incident management).
  • Develop, maintain, and document configuration standards, network devices, cabling standards and software upgrades on network equipment or tools.
  • Analyze network traffic to identify potential bottlenecks, existing performance degradation, and end of life network hardware and software. Present findings to management and team and provide recommendation for moving forward. 


What’s in it for you? 

  • Oversees and coordinates maintenance and updating of major operating and networking systems.
  • Ensures adequate interface of operational functions and applications systems and problem solves to identify and correct software - network issues.
  • Evaluates suitability and impact of software and hardware components on computer systems to advise on network services management.
  • Works with other IT professionals to provide technical expertise to accomplish  goals.
  • Manages and optimizes performance of network services and networking systems, and conducts capacity planning efforts to maximize availability of system resources.



  • Knowledge: Technical interaction with routers, switches, load balancers, UPS, VOIP systems and other networked devices.
  • Abilities: Establish protocols such as SSH/Telnet, SNMP, TCP/IP, and OSPF are utilized on a daily basis, and adhere to standards.
  • Experience: Must be experienced in Cisco’s Identity Service Engine, Cisco Network Management Software (Prime/DNAC), Cisco Wireless integration as well as VOIP transport across an enterprise network architecture.
  • Effective interpersonal communication with internal and external customers often to explain complex technical problems and solutions in terms that are easy-to-understand for management and end-users. Knowledge of state government or enterprise IT networking area a plus.
  • Ability to work effectively as a member of an IT team.
  • Ability to work in, manage, operate and interpret output of Cisco ISE, Cisco Stealthwatch, Cisco DNA center and associated tools.


MINIMUM QUALIFICATIONS:  (Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience).

A minimum of 6 years of a combination of related post-secondary education, technical certifications, or technology related work experience.  Related training, internship experience etc. may be credited as related experience on a month-per-month basis. 

Preference for candidates with an active CCNA/CCNP or equivalent experience managing Cisco ISRs, Cisco Catalysis switching, Cisco ISE, Cisco Stealthwatch, Cisco DNA center and associated tools.



 To apply, please visit the following website and apply online:



JOB CLASS CODE: 0870 POSITION: 025002162 PAY GRADE: 27 - ($57,782.40 - $78,124.80/yr.)*

   *Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus



The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 14.11% of employee’s pay towards retirement; and, depending on the employee’s annual pay, at least 85% ($400.34) of health insurance premiums (more information is available here). Participation in the Health Premium Credit Program can decrease the employee’s cost of health insurance by 5%.

*The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.