Systems Section Manager

Augusta, Maine, United States | Office of Information Technology | Full-time


Office of Information Technology

Systems Section Manager

Network Infrastructure and Services\Voice


OPEN: June 11, 2021

CLOSED: June 25, 2021


Are you looking for a career where you can make a difference? Do you enjoy working in a team environment? Most importantly do you want to live, work, and play in the beautiful State of Maine? 



The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.



The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine. This position is responsible for the voice communication systems that support the State of Maine and its constituents. This position is a member of our IT leadership/management team and will play a critical role in helping serve the citizens of Maine through the provision of vital enterprise IT services.



In this role, you will be able to demonstrate leadership skills by managing the Network Services group responsible for critical voice services for the State of Maine. Direct supervision of this staff in day to day operation is expected. The position will also interact with a full range of IT staff from all areas of the enterprise, as well as business partners.



You will have a chance to show off your skills and work in a collaborative team environment with highly skilled technical and business-minded individuals. You will have opportunities to grow, develop, and learn new skills as we advance to newly developing technologies. You will be working in an environment that cares about people and in a place where we enjoy our work. You will be expected to manage your work at the highest technical level with a professional image and limited supervision.


Representative Tasks of the Position:

The selected candidate must be proficient and effective in managing a team of IT professionals. They must be able to accomplish tasks in a timely manner with limited supervision. Knowledge, skills and abilities required include:


  • The ability to direct a staff of technical personnel to ensure established goals are met in a timely and efficient manner, while ensuring that the highest level of service is maintained.
  • The ability to establish and maintain various performance measurements, adjust operations to ensure the highest possible value of goods and services are rendered across the enterprise.
  • Establish and maintain high performance standards.
  • Counsel and evaluate employees to provide information, identify work related problems and develop solutions.
  • Coordinate and confer with various other areas of the Enterprise and Vendors to accomplish established goals and objectives.
  • Establish development plans and assist staff with established technical training to maintain and enhance staff proficiency.
  • Advise management regarding the need for additional personnel, equipment, or new services, and assist in the development and execution of the activity budget to ensure section has required resources.
  • Negotiate and manage a wide variety of IT vendor contracts for goods and services.
  • Ability to manage and oversee multiple projects/activities simultaneously.
  • Ability to communicate effectively both verbally and in writing at the technical and non-technical level.
  • Knowledge to develop and manage technical business/manufacturing processes.
  • Knowledge to measure and improve the quality of operations according to best practices of the industry.
  • Knowledge of modern management principles, practices and techniques.
  • Knowledge of performance review and evaluation principles and practices.
  • Knowledge of contracts, SLA’s and vendor/contract management.
  • Ability to motivate people and build effective teams.
  • Ability to handle difficult situations and provide resolutions to conflict in a professional manner.
  • Ability to communicate orally and in writing with people having a wide variety of knowledge and expectations.
  • Ability to develop and provide effective performance reviews are in place for staff and provide a leadership guide to the technical IT staff. 


  • Ten (10) years data processing/telecommunication system experience including at least six (6) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience -OR- a related Bachelors Degree and 6 years data processing/telecommunication system experience including at least four (4) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience -OR- a related Masters Degree and four (4) years data processing/telecommunication system experience including at least two (2) years experience in the appropriate area of specialization and two (2) years of supervisory/ managerial experience.


Preference will be given to individuals who have knowledge and experience with the following in an enterprise environment:

-The implementation, maintenance, and management and of Avaya voice telecommunication systems. 


Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter and current resume.


Veterans and Gold Star Members, please alert us of your status in your cover letter. The selected candidate will be required to complete an official job application and pass the required background checks as a condition of employment. *Maine State Government is an Equal Opportunity/Affirmative Action Employer.  

We provide reasonable accommodations to qualified individuals with disabilities upon request. Only U.S. Citizens or aliens who have a legal right to permanently work in the United States are eligible for employment.   We cannot sponsor applicants requiring work visas. 


Resume’ and Cover Letter must be submitted in order to be considered for an interview.   Application deadline: June 25, 2021.



JOB CLASS CODE: 0385 POSITION: 004200240 PAY GRADE: 31 - ($68,244.00 - $92,913.60/yr.)*

   *Includes a 10% recruitment and retention salary adjustment



The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 14.11% of employee’s pay towards retirement; and, depending on the employee’s annual pay, at least 85% ($400.34) of health insurance premiums (more information is available here). Participation in the Health Premium Credit Program can decrease the employee’s cost of health insurance by 5%.

*The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.